A)  BUSINESS OPERATION

1. Is JNJ Travel Services a legal establishment?

Yes, JNJ Travel Services is a legal establishment which has complied with all the requirements of “The Philippine Laws” for doing business in the Philippines. JNJ Travel Services is duly registered with:

-  DTI (Department of Trade and Industries)

-  BIR (Bureau of Internal Revenue)

-  BPLO (Business Permit and License Office), City of Las Pinas City

Copy & Paste link to browser to download JNJ Travel Company Profile with Permits:

http://www.slideshare.net/jimdc14/jnj-travel-services-company-profile

B)  RESERVING A ROOM

1. How do I make a reservation?

- Complete and send the Reservation Form with your correct email address. Updates and / or confirmation will be sent via email. Please ensure Email Inbox is not full. As soon as we receive your reservation request, We will contact your chosen hotel to confirm the room availability. We will respond to all requests within 24 to 48 hours.

2. What if there is no rate in my chosen date?

- Due to changes of rates of hotels / resorts, there are instances that rates needed to be updated. You may send us an email to request for rates of your specific travel dates.

3. Can I make a reservation directly through the hotel?

- JNJ Travel Services discounted rates are only available through booking with us.

4. What is the best time to make a reservation?

- The earlier you book, the better chance of getting a confirmed reservations. We can fully accommodate bookings made not later than 2 working days (Sundays, Public Holidays not included).

5. Can I specify my room request (ex. Non Smoking Room, Corner Room etc..)?

- Special Instructions Box is provided in the reservation form online. Best effort shall be made, but we cannot guarantee that your special request will be granted since it will depend on the hotel availability.

6. Can I make a reservation for someone else?

- You can make a reservation for someone else. Complete the reservation form by indicating his/her name instead of yours. Indicate in the Special Instructions box: Booking Made By  (Complete name). We will advise the status of booking through email. Don't forget to use YOUR email address and other contact details.

7. What happens to my hotel reservation if my flight is delayed / cancelled?

- Contact us immediately as we need to inform the hotel. Additional Fees, No charge or Refund will depend on the hotel policy.

C)  CONFIRMING A RESERVATION

1. What happens when I make a reservation?

- As soon as reservation request has been successfully submitted, JNJ Travel Services will send an Acknowledgment Email. We will process the reservation within a few hours to 48 hours. If there is available room on the requested date, we will email a Confirmation Letter. We will notify you If there is no room available, we will do our best to look for alternative solutions if the hotel has been fully booked.

2. What emails will I receive when I book a hotel room?

- When sending a reservation request, first email to be received is an Acknowledgement Letter. It indicates that the agency receives your request and we are processing it. If booking is confirmed, a Confirmation Letter will be emailed to you within 24 to 48 hours indicating the details of the booking and the amount to pay for the reservations. After paying for the room reservation, a Hotel Voucher will be sent to your email. You are required to print this form and present it to the front desk upon check in together with your valid ID.

3. Do I need to confirm my booking with the hotel directly?

- No. The Hotel Voucher emailed to you is all you need.

4. How long does it take to get a confirmation?

- Generally, Bookings will take 24 to 48 hours except for special cases (during Holidays, festival periods, weekends, high season, or Special events...). It may sometimes take only a few hours. We will do our best to get back to you the soonest possible time.

5. How do I check on my request for a booking?

- You are always welcome to get in touch with us by sending us an email at reservations@jnjtravel.com

D)  BOOKING REVISION AND CANCELLATION

1. What is your cancellation policy for hotel reservations?

- Cancellation of booking made after paying for the reservations are subject to a cancellation fee equivalent to One (1) room night. Further penalties will be imposed depending on the cancellation policy dictated by the hotel.

2. What if I would like to revise my booking?

- Notify us immediately for the necessary revisions. Policy will still depend on the hotel you booked.

3. How will I get my refund?

- For Cash and cheque payments, refund will be in a form of cheque.

4. What is your refund policy for Credit Card Payments?

- Credit Card refunds will be made in a form of credit to your credit card account. An administration fee of Php 500 will be charged, other fees or deductions will depend on the Cancellation Policy of the Hotel or Resort.  Please allow us to process the refunds within 30 - 60 days period.

E)  CHILD POLICY

1. Do you give special rates to children?

- Child reduction policy varies from each hotel. Child discount rates or free of charge policy can be seen in our website in the hotel of your choice. Some hotels have a minimum age restrictions or requirements when reserving a room. It is important that you input the child?s age in the reservation form.

F) ROOM RATES

1. How would I know if the rate is Per Room Per Night or Per Person Basis?

- The quoted room rate in our website's Hotel and Resort are based on per room per night. The available Packages in our website are quoted on per person basis.

 2. Are taxes and service charges included in the rate?

- Most of the room rates, taxes and service charges are already included unless specified in the Notes Box of the specific destination. Surcharges usually apply during Holidays, Festivals, Peak Season or Special Events.

3. Are the rates valid for Local and Foreign Markets?

- Market validity is indicated in the Notes Box of the specific destination.

4. Why is the price different when I last checked?

- The rates listed in the website are either in Philippine Peso or in US Dollar. Depending in your country, these are subject to exchange rate fluctuations. Therefore, there may be slight variations in the price on a daily basis that will reflect any movement in the currency exchange levels.

DISCLAIMER: Please note that the published rates on JNJ Travel Services website may change at any time without prior notice.

G)  PAYMENT

1. What are your Payment Terms?

- Bank Deposit / Transfers For customers paying outside the Philippines, please use the US Dollar account of JNJ Travel Services. Guest should handle additional USD 6.50 for BPI bank charges and Telegraphic Transfer Fees of your bank. Cheque Payments Three (3) working days clearing for cheques within Metro Manila and at least ten (10) working days for regional cheques. Bookings are considered FINALIZED as soon as cheque has been cleared. Please make cheque payable to: JNJ TRAVEL SERVICES. International cheques are not accepted. Credit Card via Paypal Guest should handle additional 3.9% + USD .30 surcharge per transaction for using the payment method.

2. What credit cards are accepted?

- JNJ Travel Services accepts all major credit cards (Visa, Mastercard, JCB and American Express) via PAYPAL.

 3. When will I pay or when will be my credit card be charged?

- An option date (Payment Deadline) will be given to you. It is indicated in the Confirmation Letter we will send you if booking have been confirmed by the hotel. In addition to credit card payments, we will require you to fill up a Credit Card Guarantee Form  which is indicated in the Confirmation Letter.

 4. Do you have a booking fee?

Using our booking service is absolutely free. We do not charge extra for it.